Hi, I am Max rogger. Working as backend support executive in HP printers for the last 4 years. I provide technical support to printer users regarding their different queries, including HP Officejet 4620 Driver. But, if it is the issue and you cannot understand the root cause of this problem, you can connect to us. But, if you cannot do so, you can click to me at any point in time I will fix all the issue in a single phone call. So, you can call me NOW!